HELP AND SUPPORT

Help and support

Before opening a ticket: almost every integration question is already answered in the documentation or the FAQ. Whatever is not, send it to the team.

Solve it now

In the order that usually resolves fastest.

The documentation
Getting started, authentication, environments, webhooks and the meaning of every response code — including the ones that are not errors.
Open
The help centre
Search looks inside the answers: try the code (202, 403, 429) or the term (mTLS, idempotency).
Open

Talk to the team

For what the docs cannot solve: an underwriting rule, IP allow-listing in the sandbox, data confirmation for sign-off, a deadline.

What helps most in a ticket: the call identifier (protocol, cotacaoId, propostaId), the approximate time and the response code you got. Never paste a token, a certificate or policyholder data.